Making a complaint

If there are ongoing breaches of the Residential Tenancies Act, our compliance team can monitor and enforce compliance. 

If you think there has been a serious or ongoing breach of the Act, use this form to lodge a complaint.

Fields marked as (required) must be completed in order for us to get a full outline of the problem and to contact you if needed.

Please note this is not an application to the Tenancy Tribunal.

Your details
Your details
Are you a tenant or landlord? (required)
Who is the complaint about?
Who is the complaint about?
Are they a tenant or landlord?
Does the landlord own more than one rental property?
Does the property manager manage more than one property?
Tenancy details
Tenancy details
Is there a written tenancy agreement? (required)
Is the tenancy current?
Has a bond been paid?
Was the bond lodged?
Details of the complaint
Details of the complaint
What is your complaint about?
Declaration
Declaration
  • I understand that the information provided by me will be used by the Ministry for the purposes of undertaking its’ functions under the Residential Tenancies Act. The information I have provided is true and accurate to the best of my knowledge.
  • I understand that the information I have provided will be stored and used in accordance with MBIE’s privacy policy.
  • I understand that the provision of this information is voluntary and that the Ministry may be unable to act on the complaint if insufficient information is provided.