When the landlord, property manager or tenant of a property changes, the bond record needs to be updated. This means filling out the correct form and sending it to Tenancy Services within 10 working days of the change.

Keeping the bond records up to date makes it easier to sort out any problems that might arise later on.

When the tenant changes

When the tenant changes (or when they change their name), the tenant must complete a:

Change of tenant form – if at least one of the original tenants remains in the property

Bond refund form – if all the original tenants move out.

Change of tenant form

  • Outgoing tenants have no further claim on the bond.
  • Both new tenants and continuing tenants must sign this form.
  • If you use the Landlord ID number, no other information is required in the landlord details column. You can find out the Landlord ID number by calling 0800 737 666.
  • It takes about 3 working days to process this form. We will let you know once the bond record has been updated.

When the landlord or property manager changes

When the landlord or property manager changes (or when they change their name), the new landlord or property manager must complete a change of landlord/agent form.

Download the Change of landlord/agent form below.

Change of landlord/agent form

  • Both the previous landlord/agent and the new landlord/agent must sign this form.
  • Update the names of the parties on the tenancy agreement.
  • If you use the Landlord ID number, no other information is required in the landlord details column. You can find out the Landlord ID number by calling 0800 737 666.
  • It takes about 3 working days to process this form. We will let you know once the bond record has been updated.

What happens if details are not up to date

If the details on a bond record are not kept up to date, there may be delays when it’s time to refund the bond.

As well as telling the other party if your name, address or other details change, you must also tell Tenancy Services within 10 working days so we can update our records.

Where to send the completed form

Send the form by one of the following: