Before a mediation, you should think about your concerns, how the issues affect you and how the problems could be solved.  Make sure you have up to date records and information, such as your rent summary or notices you have given to the other person.

In a mediation, the mediator will ask both sides to speak in turns.  Focus on talking about the current issues and listen carefully to what the other person has to say.  The mediator will ensure both sides have enough time to talk about their concerns and to suggest options on how to resolve the disputes.

During the discussions, write down any questions you have and ask the other person or the mediator to clarify when it is your turn to speak.  Try to understand the other person’s views and find common ground to resolving the disputes.

For more information about our mediation service, or how to apply and prepare for a mediation, see the Disputes section on our website.

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