How to apply and complete your application
Why Mediation (transcript)
Mediation is a less stressful way of resolving tenancy disputes. Most mediations are conducted by telephone, meaning both landlords and tenants can be in their own familiar environment to talk together and make their own decisions on how to solve the problems.
A mediation appointment can be set up quickly and provides flexibility to suit the needs of the landlord and tenant. When both sides agree on how to solve the problems, the mediator will write an order outlining what has been agreed to and what must be done. The order can be sealed by the Tenancy Tribunal which is then enforced through the District Court if the other party does not fulfil their obligations.
Discussions in mediation are confidential and are not publicly disclosed. This means landlords and tenants can have the confidence to openly talk about their concerns and explore options to resolve their disputes.
For more information about our mediation service, or how to apply and prepare for a mediation, see the Disputes section on our website.
To apply for mediation, you will need to complete an application form.
The mediation application is done the same way a Tenancy Tribunal application is.
Before you begin make sure you know:
- how to apply
- how much it costs
- what you need to provide
- what happens if things get resolved before the mediation.
The answers and the link to the online application form can be found on our website.
Tenancy Tribunal – How to apply
If you have to stop in the middle of your application, don’t worry. You can log back into the online application to finish completing it.
What contact information to give us
When applying to the Tenancy Tribunal for a mediation appointment, giving us the right information can make it quicker and easier to sort out the problems.
When you make an application, make sure that:
- the contact person listed is the one who will talk to Tenancy Services about the application and attend the mediation. Mediators may call the contact person to clarify information in the application or to discuss the claims. It also allows the other party to contact you if they want to discuss or resolve the issues before the mediation.
- for company or trust applicants, use your legal entity name. For example, a property management company should give the full legal name of the business, and if relevant, the property owner’s name(s) they are acting on behalf of. Your legal entity name is written into the mediator’s order when agreement is reached in a mediation. If you don’t give your correct legal entity name, this could result in problems enforcing orders of the Tenancy Tribunal.
- you include the correct contact details for the other party.
Giving us the right information will help us process your application, and get the issues sorted out faster. For more information on resolving disputes by mediation, see:
Last updated: 06 December 2022
