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Upgrades to the tenancy bond service

We’re upgrading the tenancy bond service and changing how we deliver our services. Tenancy bonds must now be lodged online. Other changes to bond services are to come.

Find out more about the tenancy bond service changes

Forms	Bond refund form Use this form at the end of a tenancy, to claim the bond lodged with Tenancy Services. It must be filled in and signed by the same people who signed the original Bond lodgement form. Read more: Refunding a bond , Abandoned goods , Changing information on a bond record , Preventing problems with bonds pdf 584 KB,
Forms	Additional tenants bond refund form This form is used to refund bonds for additional tenants where there are more than two tenants. Read more: Refunding a bond , Abandoned goods , Changing information on a bond record , Preventing problems with bonds pdf 574 KB,
Online Tool	Tenancy Tribunal application online If you have a dispute with your tenant or landlord and need help to resolve it, you can apply to the Tenancy Tribunal online. Get started
Forms	Application for contact information This form is used to request information about a debtor if you have a Tenancy Tribunal order. Read more: Enforcing orders from the Tribunal , Finding a new address pdf 291 KB,
	Healthy homes standards toolkit for tenants We’ve put together a toolkit to help you better understand the healthy homes standards, what to look out for as a tenant, and what you can do yourself to keep your home healthy. Read more: Healthy homes standards – what a tenant needs to know View Downloads
Video	What do you need to think about when a tenancy comes to an end? One of our houses learns about when tenants and landlords need to give notice and the process when a tenancy ends. Ending a Tenancy (transcript) We open on a Sad House and a Happy House talking. Sad house is crying. Happy house: What’s the matter? Sad house: My tenants, I think they’re leaving me. Happy house: How do you know? Sad house: They’ve been seeing other houses. Phone calls, texts, it all makes sense now. Happy house: They can’t just up and leave, they have to do it the right way. Sad house: What’s that? Happy house: Well, if it’s a periodic tenancy, the tenants have to give the landlord at least 21 days’ written notice. If the landlord needs them to move they get 90 days’ notice. Sad house: So, we’ve still got some time together. Happy house: Yeah, and if it’s a fixed term tenancy, they have to pay rent until the end date. But look, they’re at the stage where they want kids and you’re more bachelor material. [Three birds fly over and poo on the roof of Sad house] Sad house: Crying Happy house: When it’s time to move on, tenants on a periodic tenancy must give 21 days’ written notice, unless you agree on a shorter time with the landlord. Take your things with you and leave the property clean and tidy. Happy house: Landlords must give 90 days' written notice except in certain cases. When they do leave, meet them at the property to make sure it's okay complete and sign the bond refund form with them and send it to Tenancy Services to have the bond refunded. There's more info at tenancy.govt.nz. Close transcript
Forms, Agreements	Boarding House Agreement This form is for boarding house landlords and tenants to fill in together before the tenant moves in. It sets out the key things the landlord and tenant agree to do, like when rent is paid; if pets are allowed; etc. Read more: Required statements for tenancy agreements , Are you operating a boarding house? , Tenancy agreements , Compliance statement pdf 459 KB,
	Healthy homes standards toolkit for landlords We’ve put together a toolkit to help you understand your responsibilities when it comes to the healthy homes standards – when you need to be compliant, and what you’ll need to do to bring your property up to standard, and stay that way. Read more: Healthy homes standards – what a landlord needs to know View Downloads