[Opening board stating: When is a tribunal hearing needed?]

Kia ora.

There are several ways a tenancy issue can be solved. [Speaker name and position appears on screen: Jenny Robson, Principal Adjudicator, Tenancy Tribunal (2022)]

Some can be sorted through good communication between the landlord and tenant. Others may be resolved by the tenant and landlord, participating in mediation together and coming to an agreed solution.

If it's not possible to agree on a solution, you can apply for a hearing at the Tenancy Tribunal, which was part of the Ministry of Justice. [Screen shot of 'How to apply to the Tenancy Tribunal' page from the Tenancy Services website: www.tenancy.govt.nz/disputes/tribunal/making-an-application]

Tenancy Services will first process the application and arrange a time and location for the hearing to take place. The hearing will then be held by the Tribunal at a court, over the phone, or through an online video meeting.

The Tenancy Tribunal considers all disputes between landlords and tenants. For more information about the Tenancy Tribunal or how to apply and prepare for a hearing, see more on the Disputes section on our website.

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