Installing fibre broadband
From 11 February 2021, tenants can request to install fibre broadband and landlords must agree (if it is possible and can be installed at no cost to them), unless specific exemptions apply.
Tenants can ask (in writing) for fibre broadband to be installed at the rental property and landlords must allow it, unless:
- installation would compromise the structural integrity, weathertightness or character of the property
- installation would breach any regulations
- the landlord intends to begin or takes material steps towards extensive renovations or repairs within 90 days of the tenant’s request, and installation would affect that work
- the landlord applies to the Tenancy Tribunal and it decides that the landlord does not have to install fibre.
Landlords must respond to a fibre request from tenants within 21 days of receiving it (this also applies to requests for more information from providers).
Download request for the installation of a fibre connection template [PDF, 43 KB]
Download response to request for the installation of a fibre connection template [PDF, 42 KB]
